Question 1

What ingredients do you use in your candles and products?

Accepted Answer

Our candles are thoughtfully made with coconut-soy wax, cotton wicks, and high-quality fragrance and essential oil blends. Our wax is manufactured in the USA using soybeans grown by American farmers. Our cotton wicks are braided and may contain paper filaments for structure, with cotton sourced from U.S.-grown crops.Our fragrance oils are formulated without phthalates, organ toxins, acute toxins, CMR substances (carcinogenic, mutagenic, or reproductive toxins), or ingredients listed under California Proposition 65.Room & Linen SpraysOur room and linen spray base is formulated with FDA-approved SD alcohol, water, glycerin, methyl glucose ether, and plant-based propylene glycol, along with our fragrance blends.Car DiffusersOur car diffusers are made with fragrance oil blended with fractionated almond and coconut oils.Our approach: We believe home fragrance should smell beautiful without unnecessary ingredients, which is why we're intentional about the materials and formulations we choose.

Question 2

How long do your candles burn?

Accepted Answer

Our candles burn anywhere from a minimum of 30 hours, up to 80+ hours! Depending on the size:7 oz: 30-50 hours12 oz: 60-80 hours

Question 3

How should I care for my candle for the best burn?

Accepted Answer

Trim your wick to ¼ inch before every burn. This helps prevent excess soot, smoke, and an oversized flame.Let the wax melt to the edges of the vessel, especially on the first burn, to encourage an even melt pool and help prevent tunneling.Burn for 2–4 hours at a time. Avoid burning your candle for more than 4 hours continuously.Keep it away from drafts such as fans, vents, open windows, or high-traffic areas. Drafts can cause uneven burning and flickering.Keep the wax clean and free of wick trimmings, matches, or other debris.Never leave a burning candle unattended or within reach of children or pets.Stop burning when about ½ inch of wax remains at the bottom of the vessel to prevent the container from overheating.

Question 4

Why doesn’t my candle smell as strong as I expected?

Accepted Answer

A candle’s scent strength can vary depending on the fragrance, room size, airflow, and even how long you’ve been around the scent.Some fragrances are naturally softer and more subtle, while others have a stronger scent throw. For the best experience, allow your candle to develop a full melt pool and choose a candle size appropriate for your space. Larger or open-concept rooms may require a larger candle or more than one candle.If you’ve been burning the same fragrance for a while, you may also experience “nose blindness,” where your sense of smell temporarily becomes accustomed to the scent. Try leaving the room for a few minutes and coming back—you may be surprised by how noticeable it is!

Question 5

Are your products safe for pets and children?

Accepted Answer

Our products are thoughtfully made with high-quality ingredients and formulated for use in the home. However, fragrance products should always be used with care around children and pets.Keep candles, wax melts, room sprays, fragrance oils, and diffusers out of reach of children and pets. Never allow them to ingest the products or come into direct contact with fragrance oils or diffuser liquids. When burning candles, use them in a well-ventilated space and never leave them unattended.Because individual sensitivities can vary—and certain animals may be more sensitive to fragrance than others—we recommend consulting your veterinarian or pediatrician if you have specific concerns.

Question 6

What makes Pensacola Candle Company different?

Accepted Answer

What makes Pensacola Candle Company different is the combination of clean ingredients, craftsmanship, and a true connection to the place we call home.Our candles are hand-poured in small batches using coconut-soy wax, cotton wicks, and thoughtfully selected fragrance and essential oil blends. We focus on creating candles that burn beautifully, smell incredible, and are made with ingredients we feel good about bringing into our own homes.