Refund Policy
At Pensacola Candle Company, we want you to love your hand-poured coconut soy candles. However, because scent is a personal preference and highly subjective, we cannot offer returns or refunds based on how a fragrance smells to you. Additionally, we do not accept returns for any products that have been used or burned.
We are happy to offer returns or replacements for items that are completely unopened and unused. If your order arrived damaged during transit, includes the wrong item, or if the candle isn't burning correctly due to a defect, please reach out to us so we can make it right. Your satisfaction with our clean-ingredient home fragrances is our top priority.
Refund Policy - the basics
You have 14 days from the delivery date to submit a refund or replacement request for eligible items. To be considered, products must be unopened, unburned, and unused, or there must be an issue with your order such as damage in transit, receiving the wrong item, or a candle not burning correctly due to a defect.