Privacy Policy
A legal disclaimer
At Pensacola Candle Company ("we," "us," or "our"), we care about your privacy as much as we care about clean-burning candles. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, browse our products, create an account, or make a purchase from our online store. By using our site, you agree to the practices described here.
Privacy Policy – overview
We collect information that helps us run our candle business and provide you with a smooth shopping experience. This includes:
• Contact details, such as your name, email address, phone number, and shipping/billing addresses.
• Account information, if you create an account on our site (for example, your login details and order history).
• Order and payment details, such as the products you buy and the payment method you use. Your payment is processed securely by our payment providers; we do not store full credit card details.
• Technical data, such as your IP address, device type, browser type, and how you interact with our site (pages visited, time on page, clicks). This may be collected through cookies and similar technologies.
We use this information to:
• Process and deliver your orders.
• Communicate with you about your purchases, account, and customer support requests.
• Send you marketing emails or updates if you choose to receive them (you can unsubscribe at any time).
• Improve our website, products, and customer experience.
• Help prevent fraud and keep our site secure.
We may use cookies and similar tools to remember your preferences, keep items in your cart, and understand how visitors use our site so we can make it better. You can usually control cookies through your browser settings, but some features of the site may not work properly without them.
Sharing your information
We do not sell your personal information. We only share it with trusted third parties when it is necessary to run our business and provide our services, for example:
• Payment processors, to securely process your payments.
• Shipping and delivery partners, to deliver your orders.
• Service providers that help us operate our website, send emails, analyze site performance, or run our store (such as hosting providers and analytics tools).
• Professional advisors (such as accountants or legal advisors) when needed.
• When required by law, to comply with legal obligations or respond to lawful requests.
These third parties are only allowed to use your information to perform services for us and must protect it according to applicable laws.
We keep your personal information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to help protect your data, but no method of transmission or storage is completely secure.
Depending on where you live, you may have rights over your personal information, such as the right to access, correct, or delete your data, or to object to certain uses. To exercise these rights or ask questions about this Privacy Policy, please contact us using the details provided on our Contact page or the email address listed on our site.
This Privacy Policy is meant to give you clear, general information about how we handle your data. It is not legal advice. If you have specific legal questions, please consult a qualified legal professional.