Terms & Conditions
A legal disclaimer
These Terms & Conditions ("Terms") govern your use of the Pensacola Candle Company website and your purchase of our products. By accessing our site, placing an order, or using any of our services, you agree to be bound by these Terms. Please read them carefully before using the site. If you do not agree with these Terms, you should not use our website or purchase our products.
Terms & Conditions – the basics
Pensacola Candle Company is an online store that sells hand-poured coconut soy wax candles and home fragrances made with clean ingredients. Our products are intended for personal use only and should be used according to the safety instructions provided on our labels and on our site.
By using our site, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or guardian. You agree not to use our products or services for any illegal or unauthorized purpose, and not to violate any laws in your jurisdiction when using our site.
Orders, payments & shipping
When you place an order through our website, you agree to provide current, complete, and accurate purchase and account information. All orders are subject to acceptance and availability. We may limit or cancel quantities purchased per person, per household, or per order at our discretion.
Prices for our products are listed on our site and are subject to change without notice. Taxes, shipping, and handling fees may be added at checkout, depending on your location and the options you select.
Payments are processed securely through our third-party payment providers. By submitting your payment information, you authorize us and our payment processors to charge the total amount of your order. We do not store full credit card details.
We aim to process and ship orders within the timeframes stated on our site, but shipping times may vary due to factors outside our control. Risk of loss for products passes to you when the carrier takes possession of the package. Please make sure your shipping address is correct; we are not responsible for delays or losses caused by incorrect or incomplete addresses.
Returns, exchanges, and refunds are handled according to our Refund Policy, which is available on our site. Please review that policy for details before making a purchase.
We may update these Terms from time to time to reflect changes in our business, products, or applicable laws. The updated version will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes are posted means you accept the revised Terms.
If you have any questions about these Terms & Conditions, please contact us using the details on our Contact page. These Terms are provided for general information and do not constitute legal advice. For specific legal questions, please consult a qualified legal professional.