Shipping Policy
A legal disclaimer
At Pensacola Candle Company, we work hard to get your hand-poured coconut soy candles and home fragrances to you safely and on time. This Shipping Policy explains how we handle processing times, shipping methods, costs, and delivery issues for orders placed through our online store. By placing an order, you agree to the terms outlined below.
Shipping Policy – the basics
We currently ship orders within the United States. Orders are typically processed within 5-7 business days, not including weekends or holidays. During busy seasons, sales, or new product launches, processing times may be slightly longer. Shipping costs are calculated at checkout based on your order total, weight, and delivery address. Any estimated delivery time shown at checkout refers to the time in transit after your order has been processed and handed over to the carrier. Once your package is with the carrier, actual delivery times may vary due to factors outside our control, such as weather or carrier delays.
Shipping methods, tracking & issues
We use trusted carriers to deliver your candles and home fragrances. When your order ships, you’ll receive a confirmation email with tracking information, if available, so you can follow your package’s progress.
Please double-check your shipping address at checkout. We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.
If your order arrives damaged, is missing items, or you believe it was lost in transit, please contact us as soon as possible with your order number and photos of the packaging and products. We’ll review the situation and work with you to find a solution in line with our Refund Policy.
This Shipping Policy is meant to provide general information about how we ship our products and does not constitute legal advice. For specific legal questions, please consult a qualified legal professional.